Frequently Asked Questions

Benevolent House Academy is licensed to care for children ages 6 weeks through 13 years, and we are opening our programs in phases. Weekday care (Monday through Friday) is for children 6 weeks through 5 years old, with a classroom for each age group:
• Nursery: infants, 6 weeks to 11 months
• Young toddlers: 12 to 17 months
• Toddlers: 18 to 35 months
• Preschool: 3 year olds
• Pre-K: 4 and 5 year olds

Saturday care for ages 2 to 10 begins November 7, 2026. A school-age summer program for children through age 13 is coming soon, and you can join the interest list on our enrollment form. Visit our Programs page to learn more about each age group.

Start by submitting an inquiry through our online enrollment form or by calling us at (469) 807-1221. We respond to every inquiry within 24 hours. From there, we will schedule a time to discuss your family's needs, walk you through the enrollment paperwork, and reserve your child's spot.

Absolutely, and we recommend it. Request a tour and we will call or text you within 24 hours to find a time that works. You will see the classroom your child would join and meet members of the BHA leadership team.

Yes. We have Spanish-speaking team members. Información en español.

Classroom space is limited and enrollment is offered on a first-come, first-served basis. If your preferred classroom is full, we will add your child to our waitlist and notify you as soon as a spot opens. We recommend reaching out as early as possible to secure your spot.

At the time of enrollment, families pay a one-time, non-refundable registration fee of $75 per child and an annual supply and activity fee of $100 per child. The supply fee is prorated for families enrolling after September 1st and is due in full each September 1st thereafter. The first week of tuition is also due at enrollment.

BHA is open Monday through Friday, 6:00 AM to 6:00 PM. We are licensed for 24-hour care. Saturday care begins November 7, 2026, and Sunday and evening care are coming soon. We are closed 16 days each year: New Year’s Day, Martin Luther King Jr. Day, Presidents’ Day (staff in-service day), Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, the second Monday in October (staff in-service day), the Wednesday before Thanksgiving, Thanksgiving Day, the Day After Thanksgiving, December 23, Christmas Eve, Christmas Day, and New Year’s Eve. We close at 5:00 PM on Halloween when it falls on a weekday. If a holiday falls on a Saturday, we close the Friday before; if it falls on a Sunday, we close the Monday after.

Yes, Saturday care is starting. Saturday care begins November 7, 2026, from 9:00 AM to 5:00 PM for ages 2 to 10, at $65 per week with lunch and an afternoon snack included. It is a reserved weekly spot, open to enrolled families and the community, and families are not charged for a Saturday we are closed. Drop-off is between 9:00 and 10:00 AM, and children are not accepted after 10:00 AM without approval from the BHA leadership team. Pick-up is any time before 5:00 PM. Children do not need to be potty trained; families send diapers or pull-ups and wipes for the day, labeled with the child’s name. Families who enroll for the November 7 start keep their rate through December 2027. Families new to BHA pay a one-time $75 registration fee, which is waived for families who enroll by October 30, 2026. Sunday care (12:00 PM to 6:00 PM, $50 per week) and evening care for ages 2 and up are opening soon. To reserve a Saturday or join the interest list, use our enrollment form.

Morning drop-off must occur by 9:00 AM. Children will not be accepted after 9:00 AM without a doctor's note or prior written approval from the BHA leadership team. This policy ensures classroom routines are not disrupted and that all children receive the full benefit of the day's activities and meals.

At pickup, children will only be released to individuals listed on the authorized pickup form. Anyone our team does not yet know must show a valid photo ID, which we check against the list. If someone not on the list needs to pick up your child, you must contact the center in advance to provide authorization.

A late pickup fee of $1.00 per minute applies after 6:00 PM. The fee is added to your next tuition payment. Consistent late pickups may result in a review of your enrollment.

BHA follows Red Oak ISD for weather-related closures and delayed openings. If Red Oak ISD closes because of weather, BHA is closed too. If Red Oak ISD announces a delayed start, BHA opens at the same time Red Oak ISD schools open that day. For example, a two-hour delay usually means schools open at 10:00 AM, so BHA would open at 10:00 AM. All closure and delay announcements are sent through the Brightwheel app, so please keep Brightwheel notifications turned on and check the app on any morning with bad weather. Individual phone calls, texts, and emails are not sent for morning closures or delays. If weather worsens during the day and BHA needs to close early, we will notify families through Brightwheel and by phone call so you can arrange pickup. For other emergencies that make it unsafe to operate, such as a power outage, we will notify families through Brightwheel as early as possible. Tuition is still due during weather and emergency closures, as your payment reserves your child’s enrollment spot.

Tuition is weekly and based on your child's age group. Full-time weekly rates range from $210 for Pre-K to $290 for infants. Visit our enrollment page for rates by age group, or download the complete fee schedule.

Tuition is due each Friday in advance of the following week of care. For example, Friday's payment covers the upcoming Monday through Sunday. Autopay is required for all families and is set up during the enrollment process, so you never have to worry about missing a payment.

Autopay is required for all enrolled families. Tuition is automatically processed each Friday in advance of the following week of care. This ensures payments are always on time, eliminates late fees, and gives you one less thing to manage during a busy week. Autopay setup is completed as part of the enrollment process.

A $25 late tuition payment fee applies to any payment not received by Friday. A $35 failed payment fee applies to any autopay transaction that is declined or returned (for example, due to insufficient funds or an expired card). Consistent late payments may result in a review of your child's enrollment. We understand life happens, and we encourage families to communicate with us if they are facing a temporary hardship.

Not yet, and it is on the way. Benevolent House Academy has applied to accept Texas Workforce Commission (TWC) Child Care Services assistance, and our application is in progress. We will announce it here as soon as we are approved. If your family receives or plans to apply for child care assistance, let us know on our enrollment form and we will reach out when it becomes available.

Yes. BHA offers the following discounts (one per family, cannot be combined):

Sibling Discount: 10% off weekly tuition for each additional child (the child with the highest rate pays full price)
Military Discount: $10 off weekly tuition per child (valid military ID required)
First Responder Discount: $10 off weekly tuition per child (valid department ID required)
Teacher/Educator Discount: $10 off weekly tuition per child (valid school district ID or pay stub required)

Verification documents must be provided at enrollment and updated annually on or before September 1st.

No. Tuition is due in full each week regardless of attendance. No reductions are given for sick days, vacation, weather closures, holidays, or other absences. Your weekly tuition payment reserves your child's enrollment spot and ensures staffing and resources are maintained.

A two-week written notice is required for withdrawal. Please speak with a member of the BHA leadership team, and we will send you our Withdrawal Notice form through Brightwheel. Once you complete and submit it, that form is your written notice. Tuition is due in full through the final two weeks regardless of whether your child attends. This policy allows us to plan staffing and offer the spot to families on our waitlist.

BHA participates in the USDA Child and Adult Care Food Program (CACFP). On weekdays, all enrolled children receive breakfast, lunch, and an afternoon snack at no additional charge. Saturday care runs from 9:00 AM to 5:00 PM and includes lunch and an afternoon snack, so please give your child breakfast before drop-off. Meals are nutritious, balanced, and served on-site.

No. Tuition includes diapers, wipes, and pull-ups, plus Similac 360 Total Care formula for infants, at no additional charge. Diaper, wipe, and pull-up brands are standard brands that vary based on availability. If your family prefers a specific brand or your child requires a hypoallergenic or specialty product due to medical needs, you are welcome to provide those items yourself, though it is not required. All parent-provided items must be labeled with the child's name. Tuition is not adjusted for parent-supplied items.

Benevolent House Academy is an egg and nut free facility. Please inform us of all allergies, dietary restrictions, and medical needs during enrollment. Our weekly menu is posted in advance so you always know what is being served. If your child has a food allergy or dietary restriction that prevents them from eating what is on the menu, the parent is responsible for providing an appropriate meal or snack for that day. All parent-provided food must be labeled with the child's name and date. A written allergy or dietary plan will be kept in your child's file, and all classroom and kitchen staff will be informed. For severe or life-threatening allergies, a physician's action plan is required on file.

Yes! Please check with your child's teacher or the BHA leadership team before you purchase anything, at least 3 days ahead, so we can confirm the class count and any allergies in the room. Treats must be store-bought, in the original package, with the ingredient label attached, and they cannot contain eggs, peanuts, or tree nuts or carry a "may contain" warning for them. Non-food goody bags are welcome too. Our youngest friends under 12 months celebrate with songs and attention rather than treats.

Children who are ill must be kept home. If a child becomes sick during the day, parents will be contacted immediately and are expected to pick up their child within one hour. BHA follows the Texas Department of State Health Services Communicable Disease Chart for exclusion and readmission guidelines. Children must be symptom-free (without fever-reducing medication) for at least 24 hours before returning to the center. A doctor's note may be required for readmission depending on the illness.

Medication is administered only with written parental authorization and only as directed on the label or by a physician's written instructions. Parents must complete a medication authorization form. All medications must be in the original labeled container with the child's name. A medication administration log is maintained for every dose given.

Yes. Cameras record in every classroom and around the full perimeter of our building, inside and out. To protect the privacy of every child, the cameras are not available for live viewing, but recordings can be reviewed by the BHA leadership team whenever a concern or incident needs a closer look.

Very little, and only with a purpose. Children under age 2 never have screen time at BHA. For children 2 and older, our toddler, preschool, and Pre-K classrooms may include up to 30 minutes of optional, educational screen time near the end of the day, connected to what children are learning. That is half of the one hour per day Texas allows. Screens are never used during meals, snacks, or rest, never replace outdoor play or time with teachers, and are always supervised. Any child under 2 in a toddler room does a different activity during that time.

Yes. Our front and back doors stay locked at all times. Children are released only to adults listed on the authorized pickup list, and anyone our team does not yet know must show photo ID.

Safety is our highest priority. Cameras record in every classroom and around the full perimeter of our building. Our front and back doors stay locked at all times, and children are released only to adults on the authorized pickup list, with photo ID checked for anyone our team does not yet know. Every team member completes a background check before hire, and our caregivers are trained in CPR and first aid. We maintain age-appropriate caregiver-to-child ratios, follow safe sleep practices for infants, run regular emergency drills, and are an egg and nut free facility. BHA is licensed by the Texas Health and Human Services Commission (HHSC), Operation #1832672. You can view our public record on Search Texas Child Care by searching our operation number.

BHA uses Known & Growing, the curriculum created by Benevolent House Academy and rooted in our mission. It places social-emotional learning and character development at the heart of each day, guiding our daily feelings check-ins, monthly character traits, letter and early literacy learning, and original books and activities written by our own team. Every Friday, children bring home a portfolio of the week’s work.

School-age summer care is coming soon. We are planning a full-day summer program for children through age 13, with themed weeks, field trips, reading, outdoor play, and hands-on projects. Saturday care serves children ages 2 to 10, and many Saturdays have a fun theme. Join the interest list on our enrollment form and we will reach out as soon as enrollment opens.

Every day at BHA is filled with purposeful activity. Children participate in age-appropriate activities including circle time, storytime, art, music, outdoor play, sensory exploration, STEAM activities, and free play. Each classroom follows a structured daily schedule that balances active and quiet time, group and individual activities, and caregiver-guided and child-initiated learning. Our daily social-emotional check-ins and monthly character development focus make BHA a place where children grow as whole people, not just students.

BHA was founded by a family whose personal experience with foster care and adoption shaped everything about how we care for children. Three things set us apart:

Character Development: Each month, our center focuses on a character trait like kindness, courage, patience, or respect, woven into classroom activities and recognition.
Social-Emotional Check-Ins: Every day begins with connection through feelings boards, calm-down corners, and relationship-building circles.
Family Connection: We honor every kind of family. Our practices are designed to reflect and respect the diverse family structures of the children we serve.

Combined with meals and supplies included in tuition and our own Known & Growing curriculum, BHA is childcare built for real families. Learn more about our story.